Introduction

Quarterly Business Reviews (QBRs) are a cornerstone of Customer Success. They align stakeholders, reinforce value, and spotlight growth opportunities. But building QBRs is often a manual, fragmented, and time-consuming process.

SmartSlides, a key feature of InboxCRM, redefines this experience. It automates QBR creation using live CRM, product usage, and subscription data—directly from your Gmail workspace. The result? High-impact decks, personalized for each account, in minutes.

The Challenge with Traditional QBRs

Most CS teams struggle with QBR prep because:

Data lives across CRMs, spreadsheets, and BI tools
Presentation design is time-intensive
Personalization for each account is hard to scale

“Value conversations suffer when data is fragmented and delayed.”
— Harvard Business Review

The outcome? QBRs become static reports rather than strategic moments.

SmartSlides: From Data to Deck in Minutes

SmartSlides turns CRM and product data into ready-to-use QBR decks. Inside Gmail, CSMs can:

Generate slide decks with account-specific KPIs
Include usage trends, renewal status, and engagement insights
Apply templates for QBRs, ROI reviews, and renewal proposals

Explore: SmartSlides Feature Overview

Each deck is editable, exportable (PDF), and customizable with branding.

Integrated with Where You Work

Traditional presentation tools live outside the CRM or inbox.

SmartSlides lives inside your Gmail workspace, alongside:

Email Assist for follow-ups
ProductPulse for usage charts
CRM-integrated fields like ARR, stage, and churn risk

This means no switching between PowerPoint, BI dashboards, and CRM.

See: Unified Customer Data Workspace

Automating the Most Time-Consuming Tasks

SmartSlides automates:

Data aggregation (usage, health, renewal timeline)
Visual design with charts from Metrics Hub
Drafting of key slides using AI (e.g. summary, next steps, intro)

“Embedding automation into the QBR process increases coverage and improves consistency.”
— Forrester

Related: Automating QBRs for Customer Success Efficiency

Scalable Personalization with AI

Each SmartSlide deck is:

Populated with CRM tokens (e.g. customer name, health score, NRR)
AI-optimized for tone and narrative structure
Easily adjusted with drag-and-drop content blocks

This allows CS teams to run personalized QBRs for 50+ accounts each quarter without burning hours.

See: Email Assist in Action

Real QBR Examples and Use Cases

Customer Success: Present usage value and health trends
Account Management: Propose upsell or renewal with historical benchmarks
Founders and CS Leaders: Share high-level executive impact summaries

Related: Use Cases for Founders
Related: Use Cases for Customer Success

Final Thoughts

SmartSlides transforms QBRs from a burden into a strategic advantage. By automating everything from data stitching to design, it empowers CS teams to focus on insight and impact—not slide formatting.

If you’re tired of copy-pasting charts, digging through emails, or building the same decks every quarter, SmartSlides is your upgrade.

Request a Demo
See SmartSlides in Action