Turn Product Usage Into Engagement
Drive Retention, Upsell & Expansion—right from your Inbox or CRM.
ProductPulse is the add-on to InboxCRM that empowers Customer Success and Account Management teams to go beyond analytics and take action—based on real-time product usage.
Why Traditional Analytics Fall Short for CS & AM Teams
Insights Without Action
Tools like Mixpanel and Amplitude surface usage trends but offer no native engagement.
Built for Product Managers, Not Post-Sales Teams
These platforms lack email assist, playbooks, task management.
Fragmented Workflows
Your engagement lives in CRM, tasks in a planner, insights in dashboards—none in sync.
The result: slower responses, missed signals, and lost revenue opportunities.
The ProductPulse Advantage
Real-Time Product Usage Tracking
Spot adoption drops, identify power users, and surface renewal blockers all in real-time.
In-App Email Assist
Send contextual, usage-triggered emails directly from your workspace.
Dashboards Purpose-Built for CS & AM
- See product signals and CRM data side-by-side in one unified view to monitor account health, usage trends, and engagement milestones.
Smart Playbooks & Nudges
- Auto-trigger follow-ups and tasks from your inbox based on inactivity or renewal risk
Easy Integrations
- Native support for HubSpot, Salesforce, Chargebee, Zendesk
- Use AppEQ's Events SDK or connect Mixpanel, Amplitude, GA4, Pendo
Built for Adoption, Retention, and Growth
Proactive Adoption Monitoring
Identify under-engaged users and trigger nudges to improve feature usage.
Churn Risk Detection
Spot early signals like usage drop or no logins. Act with automated re-engagement.
Upsell & Expansion Opportunities
Surface accounts ready for upgrades based on product behavior and milestones.
Seamless Renewal Management
Track contract timelines, engagement signals, and send renewal nudges on time.
How It Works
Add our JavaScript snippet to your app or integrate existing analytics tools
Simple integration with just a few lines of code or connect your existing analytics platform.
Install the InboxCRM Chrome Extension
Get instant access to product usage data right in your Gmail or CRM.
Start tracking and engaging—without switching tabs
Monitor usage, send targeted emails, and manage tasks all from one place.
Hear From Our Customers
"With AppEQ, we've been able to reduce revenue leakage and improve collections without extra effort. The extension lets our account managers take action directly from their workspace."
Sachin Aggarwal
Director, AMS Inform
Pricing
Starter
Free
- Up to 100K events/month
- 7-day event data retention
- 30-day daily aggregated data
- Full analytics dashboard
Standard
$70/month
- 1M events/month
- 30-day event-level retention
- 1-year aggregated analytics
- All Starter features
Enterprise
Custom
- 10M+ events/month
- Priority support
- Custom SLAs and integrations
- All Standard features
Ready to Help Your CS Teams Act on Product Data?
Start using ProductPulse and unlock smarter retention workflows inside your Inbox.