Real-Time Adoption Insights for Customer Success
Unify product usage telemetry with CRM context to surface risk and upsell signals, trigger inbox-native playbooks, and power live-data QBRs/EBRs.
Built for Customer Success and Account Management teams to improve renewals, NRR, and expansion—right from your inbox.
Why Traditional Analytics Fall Short for CS & AM Teams
Insights Without Action
Tools like Mixpanel and Amplitude surface usage trends but offer no native engagement.
Built for Product Managers, Not Post-Sales Teams
These platforms lack email assist, playbooks, task management.
Fragmented Workflows
Your engagement lives in CRM, tasks in a planner, insights in dashboards—none in sync.
The result: slower responses, missed signals, and lost revenue opportunities.
The ProductPulse Advantage
Real-Time Product Usage Tracking
Spot adoption drops, identify power users, and surface renewal blockers all in real-time with journey milestones and cohorts.
Inbox-Native Playbooks
Trigger contextual, usage-based playbooks directly in Gmail/Outlook through InboxCRM integration.
Live-Data QBRs/EBRs with SmartSlides
- Power executive presentations with real-time usage data that refreshes automatically, creating compelling value narratives for renewals and expansion.
CRM Context Integration
- Unify product usage telemetry with Salesforce, HubSpot, and other CRM data for complete account visibility and intelligent risk/upsell detection.
Easy Integrations
- Native support for Salesforce, HubSpot, Tableau, Power BI
- Connect existing analytics: Mixpanel, Amplitude, Pendo, or use AppEQ's Events SDK
Built for Adoption, Retention, and Growth
Proactive Adoption Monitoring
Identify under-engaged users and trigger nudges to improve feature usage.
Churn Risk Detection
Spot early signals like usage drop or no logins. Act with automated re-engagement.
Upsell & Expansion Opportunities
Surface accounts ready for upgrades based on product behavior and milestones.
Seamless Renewal Management
Track contract timelines, engagement signals, and send renewal nudges on time.
How It Works
Add our JavaScript snippet to your app or integrate existing analytics tools
Simple integration with just a few lines of code or connect your existing analytics platform.
Install the InboxCRM Chrome Extension
Get instant access to product usage data right in your Gmail or CRM.
Start tracking and engaging—without switching tabs
Monitor usage, send targeted emails, and manage tasks all from one place.
Hear From Our Customers
"With AppEQ, we've been able to reduce revenue leakage and improve collections without extra effort. The extension lets our account managers take action directly from their workspace."
Sachin Aggarwal
Director, AMS Inform
Pricing
Starter
Free
- Up to 100K events/month
- 7-day event data retention
- 30-day daily aggregated data
- Full analytics dashboard
Standard
$70/month
- 1M events/month
- 30-day event-level retention
- 1-year aggregated analytics
- All Starter features
Enterprise
Custom
- 10M+ events/month
- Priority support
- Custom SLAs and integrations
- All Standard features
Frequently Asked Questions
What is AppEQ ProductPulse?
AppEQ ProductPulse is a real-time adoption insights module inside AppEQ.ai's AI CRM. It unifies product usage with CRM context to trigger risk/upsell plays and power live-data QBRs to improve renewals and expansion.
How does ProductPulse work with SmartSlides and InboxCRM?
ProductPulse streams usage data into SmartSlides so QBR/EBR decks refresh on open, and it pushes alerts and playbooks into InboxCRM so CSMs act in Gmail/Outlook.
Is ProductPulse a product analytics tool?
ProductPulse complements analytics by turning adoption signals into customer actions—targeted outreach, success plans, and executive-ready value narratives—to drive NRR.
How long does it take to implement ProductPulse?
Most teams connect sources and ship initial signals in days, then tune journeys and playbooks over the first month.
Does AppEQ provide native deanonymization?
No. AppEQ integrates with deanonymization providers (e.g., Vector, Clearbit) to be account-aware, and uses those signals for website conversations and AM routing via Ellis Monroe.
Ready to Help Your CS Teams Act on Product Data?
Start using ProductPulse and unlock smarter retention workflows inside your Inbox.